In order to deliver in a Safe, Fast and Reliable manner, we ship with international Express Couriers (e.g. UPS, TNT Global Express, etc.) which make deliveries worldwide in few days.
Products will be delivered to the destination postal address specified by you, using the “Standard” service.
Dispatch confirmation email – At the time we hand over the package to the courier company, we will inform you sending a mobile text message (SMS), if you provided a mobile phone number on the order form, and by email (“Order Confirmation and Shipment notification“), thus commencing the delivery deadline.
This email will include all the details related to the delivery (products shipped, amount due if any, payment methods, collection instructions, etc.) as well as the shipping tracking number link, which can be used to find out the exact location of the package sent and to track its route in real time directly on the website of the courier company.
The tracking number link is even available on your “Order Summary” page, which can be accessed through the Order History section.
(If you are not a “Registered Customer”, follow the instructions contained on the “Customer Service” section to access your “Order Summary” page).
Checks to be carried at the time of delivery – We recommend that you carefully check the following at the time of delivery of the goods by the courier company:
In the event that you detect any problem while carrying out these checks, it should be immediately notified and conveyed in writing on the Courier’s delivery note, indicate your conditional acceptance of the delivery by writing “ACCEPTANCE SUBJECTED TO CONTROL DUE TO…” and specifying the reason for the reserve (i.e. “wet pack”, “broken package”, “crushed package”, “2 missing packages”, “package with perforated cardboard” etc.).
We recommend to notify us as soon as possible (and within a maximum of 5 calendar days from delivery date), any problem related to the physical, correspondence or completeness of the received goods (i.e. damages to the parcels and/or to Products, or eventual mismatching in number of delivered parcels), reporting the problem to our Customer Service via the “Online Order Management” tool.