Pursuant to the Italian legislation you can return your product within 14 days from the delivery date of the last product of your order (please read the General Conditions of Sale).
If you are a “Registered Customer” you can withdraw by filling the Online Withdrawal Declaration directly through the “Order History”.
Unregistered customers can access the “Order Summary” by following the instructions contained in the “Customer Service” section.
Once the Online Withdrawal Declaration and/or the Model Withdrawal Form have been received, Ecommerce Outsourcing Customer Service will promptly give the customer instructions for return, assigning a specific AMR (Authorized Merchandise Return) that the customer is asked to use when returning the Product.
The Product must be returned to Ecommerce Outsourcing within 14 days of the date of communication of the AMR number.
Products must be returned in accordance with terms specified in our Terms & Conditions of Sales: Read all details on the Right of Withdrawal.
“Returns” are subject to the following conditions:
We will refund you, within 14 days from receipt of the returned product.
The money will be refunded through a reversal transaction using the same payment method chosen at checkout (e.g. reversing the amount debited onto your credit card, or recharging the amount back onto your PayPal account).
In the event of a mismatch between the recipient of the products indicated on the order form and the person who made the payment, the refund will be carried out to the party who made the payment.